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Location|Edmonton, AB

Support Analyst – SharePoint / Nintex

Are you a skilled, smart and detail-oriented individual who wants to join an emerging Managed Services team?

This team’s primary focus is to ensure a high level of customer service for incident resolution and service requests, as well as provide ongoing support, monitoring and proactive problem solving for customer SharePoint and Nintex environments. This position requires a wide range of technical skills and a familiarity with both application development and infrastructure is a plus.

As a Support Analyst, you will be responsible for monitoring ticket queues, responding to customer calls, resolving Tier 1 and Tier 2 calls and following ITIL best practices. You will also be given many leadership opportunities to grow and shape this team, with the full backing of our management and our Tier 3 resources which includes industry leaders in SharePoint and Nintex.

Elantis’ focus is on customer satisfaction, and the work you do in this role will go a long way to getting that satisfaction, both for you and for them.

Our ideal candidate has worked in support environments extensively and has experience with SharePoint applications and environments. We’d love to hear from you if you have 5 or more years experience in any combination of these skills:

  • ITIL & Service Desk
  • SharePoint Administration
  • Nintex
  • Other Smart Form and Workflow Tools (K2, InfoPath, etc.)
  • An aptitude for taking on new technologies and leadership aspirations

MEET YOUR TEAM

Find out more about the great people you could be working with.

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Elantis benefits

CAREER ADVANCEMENT

CAREER
ADVANCEMENT

There are lots of opportunities for advancement in our growing company. We give you the resources and mentorship necessary to develop your career, and we work with you to build a plan that meets your goals.

SELF-MANAGED TRAINING

SELF-MANAGED
TRAINING

If you're like us, there's nothing better than learning a new skill.Technology moves quick, and you want to move quicker. We help keep you up to date with training plans aligned to your interests and strengths.

VACATION ALLOWANCE

VACATION
ALLOWANCE

Keeping a balance between your career and your personal life can be tough. Our employees get an annual vacation allowance that helps them recharge and stay productive.

Join our team