Boost Intranet Usability: Microsoft Copilot for an Intuitive and Employee-Centric Platform

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June 6, 2024

In recent years, the corporate world has witnessed a rapid transformation in how organizations manage their internal communications and collaboration. The modern intranet has evolved from a simple document repository to a dynamic, interactive platform that plays a crucial role in driving business success. A significant catalyst in this transformation is the integration of Artificial Intelligence (AI) and tools like Microsoft Copilot. In this blog, we’ll explore how AI and Microsoft Copilot are reshaping the modern intranet, with a specific focus on the trends for SharePoint Intranet in 2024.

The Rise of AI-Powered Intranets

AI is revolutionizing the way employees interact with intranets by enhancing user experience and search capabilities. Traditional intranets often suffer from poor search functionalities, leading to frustrated users and reduced productivity. AI-driven search engines, powered by natural language processing (NLP), can understand, and interpret user queries more effectively, providing relevant results quickly.

For instance, Microsoft’s AI-enhanced search capabilities in SharePoint leverage machine learning algorithms to deliver personalized search results based on user behavior and preferences. This not only improves the accuracy of search results but also saves time by providing quick access to the most relevant information.

One of the key benefits of integrating AI into intranets is its ability to drive collaboration and engagement among employees. Microsoft Copilot, an AI-powered assistant integrated into Microsoft 365, helps users navigate through their tasks and find the information they need efficiently. Copilot can suggest relevant documents, recommend colleagues to collaborate with based on project needs, and even automate routine tasks, freeing up time for more strategic work. For example, when working on a project in SharePoint, Copilot can suggest templates, documents, and other resources that have been used in similar projects within the organization. This not only fosters a collaborative environment but also ensures consistency and quality in project deliverables.

AI also enables a higher degree of personalization and content curation within intranets. By analyzing user behavior, preferences, and interaction patterns, AI can deliver personalized content to each employee. This means that employees see the most relevant news, updates, and documents on their intranet homepage, enhancing their engagement and productivity. SharePoint’s AI capabilities, for instance, can recommend training modules, company news, or policy updates based on an employee’s role, interests, and previous interactions. This tailored approach ensures that employees are always informed and engaged with the most pertinent information.

Top Trends for SharePoint Intranet in 2024

Intelligent Automation

In 2024, intelligent automation will be a significant trend for SharePoint intranets. AI-driven automation tools will streamline routine tasks such as document management, approval workflows, and content publishing. This not only reduces the administrative burden on employees but also ensures consistency and compliance across the organization.

Advanced Analytics and Insights

Advanced analytics will play a crucial role in shaping the future of SharePoint intranets. AI-powered analytics tools will provide deep insights into employee behavior, content performance, and engagement levels. These insights will help organizations make data-driven decisions to improve their intranet strategies and enhance user experience.

Enhanced Security and Compliance

With growing concerns about data security and privacy, AI will also be instrumental in enhancing security and compliance in SharePoint intranets. AI-driven security tools can detect and mitigate potential threats, ensuring that sensitive information is protected. Additionally, AI can help organizations stay compliant with regulatory requirements by automating compliance checks and reporting.

Seamless Integration with Microsoft 365

As organizations continue to adopt Microsoft 365, seamless integration with SharePoint will be a top trend in 2024. AI tools like Microsoft Copilot will provide a unified experience across Microsoft’s ecosystem, allowing employees to access and collaborate on SharePoint content directly from applications like Teams, Outlook, and OneDrive.

Practical Applications of AI in SharePoint Intranets

Improving Your SharePoint Intranet

AI can significantly improve the functionality and user experience of your SharePoint intranet. For example, AI-driven chatbots can provide instant support to employees, answering common questions and guiding them through complex processes. This not only enhances user satisfaction but also reduces the workload on IT support teams.

Driving Collaboration Through Intranet

AI tools like Microsoft Copilot can drive collaboration by recommending the right people and resources for projects. For instance, if an employee is starting a new project, Copilot can suggest colleagues with relevant expertise and share templates or documents from similar past projects. This fosters a collaborative culture and ensures that employees have the resources they need to succeed.

Improving Search in SharePoint Intranet

AI-powered search engines in SharePoint can transform the way employees find information. By understanding the context and intent behind search queries, AI can deliver more accurate and relevant results. Additionally, AI can continuously learn from user interactions, further refining search results over time.

Driving Use and Adoption of SharePoint Intranet

To drive the use and adoption of SharePoint intranet, AI can provide personalized onboarding experiences for new employees, guiding them through the platform and highlighting its key features. AI-driven analytics can also identify areas where employees are struggling and recommend targeted training or resources to help them.

AI and Microsoft Copilot are reshaping the modern intranet, making it more intelligent, efficient, and user-friendly. Organizations that leverage these AI-driven tools in their SharePoint intranets will be better positioned to enhance collaboration, improve productivity, and stay ahead in the competitive business landscape. By embracing these trends and technologies, businesses can create a more connected and engaged workforce, driving success and innovation in the digital age.

Discover how Elantis can transform your digital landscape, by elevating user experience and design to new levels. By seamlessly integrating new features and functionalities, we enhance your platform’s capability while maintaining intuitive information architecture and findability. Whether you’re considering migrating to a new intranet platform or seeking ways to increase user engagement and collaboration, our expert team is here to guide you every step of the way. Unlock the full potential of your organization’s online ecosystem with Elantis.

Contact us today to get started on your journey towards digital excellence. View our Intranet Portfolio. Also, don’t miss our latest webinar on Mastering Intranet Basics.


  • Microsoft 365 Blog
  • Gartner Reports on AI in Intranets
  • Forrester Research on SharePoint Trends
  • TechRadar on AI in Collaboration Tools


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